Sometimes, an avid user of ComCat will run into this message when trying to place a request:
Patrons are only allowed 10 active requests at a time according to ComCat policy.
Whether or not a request counts towards this 10 item limit is determined by its status.
As a staff member, you cannot override this message because that goes against policy.
To assist a patron who is eager to borrow more items but is currently blocked:
- From the Staff Dashboard, in the ILL Admin tab under "Borrower" click on "Patron Browse"
- View the patron's requests in the table and determine whether or not some of them can be deleted
- Clear up old requests by updating their status to "Delete" (don't forget to press Submit!)
*Currently there is a glitch where "Cancelled" requests are counting towards the ILL limit.
We are working to fix this issue with the vendor. (1/31/2019)