Shipping and Receiving Issues

Solutions for common problems with Shipping and Receiving items in the Commonwealth Catalog.

Problems with “Shipped” and “Will Supply”
If your library is able to lend an item, the proper process is to mark a Pending request as Shipped and send the item to the borrowing library.  ...
Mon, 24 Oct, 2016 at 8:56 AM
Problems with Receiving
Sometimes a request will retain its Shipped status despite marking it as Received. This might happen if ComCat is not able to place a hold and build a...
Thu, 3 Dec, 2015 at 9:16 AM
Wrong Item Sent Through Delivery
If the Lending Library sends the wrong item for a request: If the wrong item is still marked Shipped: If possible leave the request as...
Wed, 11 Nov, 2015 at 11:25 AM
Shipped (Non Returnable) - for the Lending Library
Sometimes staff may mistakenly mark an item as Shipped (non returnable) instead of just Shipped.  The non returnable option is meant for photocopied article...
Wed, 11 Nov, 2015 at 11:23 AM
Shipped (Non Returnable) - for the Borrowing Library
Sometimes staff may mistakenly mark an item as Shipped (non returnable) instead of just Shipped.  The non returnable option is meant for photocopied article...
Thu, 3 Dec, 2015 at 9:15 AM
Can't Receive - Barcode Already Exists
When an item is marked Received in ComCat, the system attempts to create a temporary item record for the requested title in the borrowing library's l...
Mon, 18 Jul, 2016 at 3:49 PM
Shipped with the Wrong Barcode - for the Lending Library
If a Lending Library has marked a request Shipped but the wrong barcode was used in the request, this action can be undone.   Update the request to Undo...
Thu, 23 Mar, 2017 at 9:31 AM
Shipped with the Wrong Barcode - for the Borrowing Library
If the Lending Library has marked a request Shipped but the wrong barcode was used in the request, there are some steps the Borrowing Library can take to...
Thu, 23 Mar, 2017 at 9:31 AM
Can't Receive - "Item does not circulate"
Can't Receive - "Item does not circulate" When an item is marked Received in ComCat, the system attempts to create a temporary b...
Tue, 1 Aug, 2017 at 3:54 PM
Unknown User Error
Error Message = NCIP Error occured: NCIP AcceptItem: Cannot receive item. (Unknown User; ) This is a bug the vendor is aware of and is continuing to work...
Thu, 8 Feb, 2018 at 4:00 PM