Patron Accounts

If a Patron Changes their Barcode
If a patron's barcode is changed in your system, ComCat will recognize them as a new person when they use it to log in. At this point, the patron will...
Thu, 31 Jan, 2019 at 1:45 PM
Patron Account Does Not Appear in ComCat
A patron's ComCat account is created the first time they log in.  If a patron has never logged into ComCat, the system does not have that patron's...
Fri, 4 Dec, 2015 at 4:15 PM
Invalid Password
Sometimes library staff will attempt to request an item on behalf of a patron and receive the "invalid password" error message.  The usual cau...
Wed, 30 May, 2018 at 11:46 AM
When a patron hits the request limit.
Sometimes, an avid user of ComCat will run into this message when trying to place a request: Patrons are only allowed 10 active requests at a time ...
Thu, 31 Jan, 2019 at 1:31 PM
Patron's Account is at the Wrong Library
Sometimes, a patron will login and see the wrong library listed as their home library or will have all their requests go to the wrong pickup location. If t...
Thu, 31 Jan, 2019 at 2:13 PM